7pp7 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data 7pp7 collects, how it is used, who it may be shared with, and the rights you hold over your information as a player on our platform.
1 Introduction
7pp7 operates the online gaming and sports betting platform accessible at 7pp7.io, providing casino games, cricket betting markets, and related entertainment services to players in Bangladesh. As the operator of this platform, 7pp7 acts as the data controller responsible for the personal information you provide when registering, transacting, and engaging with our services.
This Privacy Policy sets out in clear terms what categories of personal data we collect from you, the purposes for which that data is processed, the legal grounds on which processing is based, and the circumstances under which your data may be disclosed to third parties. It also outlines the rights you hold in relation to your personal data and how you may exercise those rights.
By registering an account on 7pp7 or by continuing to use the platform following any update to this Policy, you acknowledge that you have read and understood its contents. This Policy should be read alongside the 7pp7 Terms and Conditions and Responsible Gaming Policy.
2 Data We Collect
Depending on how you interact with the 7pp7 platform, we may collect the following categories of personal data:
2.1 Registration and Identity Data
- Full legal name, preferred username, and date of birth
- Residential address, city, and postcode (Dhaka, Chittagong, Sylhet, and other Bangladeshi cities)
- Email address and mobile phone number
- Government-issued identification number (provided during KYC verification)
- Scanned copies or photographs of identity documents (National ID card, passport, or driver's licence)
2.2 Financial Data
- Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) — reference numbers only, not PINs
- Bank account details provided for withdrawal processing (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others)
- Transaction history including deposit amounts, withdrawal requests, and dates
- Payment card last four digits and card type (Visa, Mastercard) — full card numbers are never stored
2.3 Gaming and Behavioural Data
- Game history, wagering activity, and session durations
- Sports betting selections and bet amounts across cricket, football, kabaddi, and other markets
- Bonus usage, promotional participation, and wagering progress
- Responsible gaming tool settings (deposit limits, cool-off periods, self-exclusion requests)
2.4 Technical and Device Data
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser information
- Session timestamps, login history, and platform navigation patterns
- Cookies and similar tracking technologies (see Section 9)
2.5 Communications Data
- Records of correspondence with our customer support team via email or live chat
- Survey responses, feedback submissions, and promotional opt-in preferences
3 How Data Is Collected
7pp7 collects your personal data through the following means:
- Directly from you: When you create an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion.
- Automatically: Through cookies, web beacons, server logs, and analytics tools that record technical data as you navigate the platform.
- From third parties: Identity verification agencies, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), fraud detection services, and game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share data with us relevant to the performance and security of your account.
4 Purpose of Processing
7pp7 processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your player account and login credentials. |
| Identity Verification | Confirming your age (21+), identity, and eligibility to use the platform in compliance with KYC obligations. |
| Payment Processing | Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi banks. |
| Responsible Gaming | Monitoring gaming behaviour to detect signs of problem gambling and enabling player-requested limits and exclusions. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent transactions, bonus abuse, and money laundering activity. |
| Legal Compliance | Meeting obligations imposed by applicable law, including anti-money laundering (AML) requirements and data retention mandates. |
| Customer Support | Responding to your enquiries, resolving disputes, and improving support quality. |
| Platform Improvement | Analysing aggregated usage data to improve platform features, game selection, and user experience. |
| Marketing Communications | Sending promotional offers and platform updates where you have provided consent to receive them. |
5 Legal Basis for Processing
7pp7 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual necessity: Processing required to perform the contract between you and 7pp7, including account management, payment processing, and the provision of gaming services.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, anti-money laundering obligations, and fraud prevention duties.
- Legitimate interests: Processing carried out for the legitimate business interests of 7pp7, including platform security, fraud detection, and service improvement — provided those interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time by contacting our support team.
6 Data Sharing and Disclosure
7pp7 does not sell your personal data to any third party. We may share your information with the following categories of recipient where necessary and proportionate:
6.1 Payment Service Providers
We share transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard) to facilitate deposits and withdrawals. Each provider processes your data under their own privacy terms and applicable financial regulations.
6.2 Identity Verification Agencies
Where third-party KYC service providers are used to verify your identity and age, your identification documents and personal details are shared with those providers under strict data processing agreements. These providers operate solely on our instruction and may not use your data for their own purposes.
6.3 Game Providers
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as player session tokens) necessary to deliver their games on the 7pp7 platform. No financial or identity data is passed to game providers beyond what is strictly required for game delivery.
6.4 Fraud Prevention and Security Services
We work with third-party fraud detection and cybersecurity providers who may receive technical data including IP addresses, device fingerprints, and behavioural analytics to identify and block suspicious activity on the platform.
6.5 Legal and Regulatory Authorities
7pp7 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 7pp7, our players, or the public. We will notify you of such disclosures where we are legally permitted to do so.
6.6 Business Transfers
In the event of a merger, acquisition, or sale of all or part of 7pp7's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any change in privacy practices that may result from it, with a reasonable period given to object or close your account.
7 Data Retention
7pp7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure |
| KYC Documents | Duration of account plus 5 years after closure |
| Financial Transaction Records | 7 years from the date of each transaction (AML compliance) |
| Gaming and Betting History | Duration of account plus 3 years after closure |
| Customer Support Records | 3 years from the date of each interaction |
| Technical and Device Logs | 13 months from date of collection |
| Marketing Consent Records | Until consent is withdrawn, plus 2 years |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.
8 Data Security
7pp7 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage for sensitive data including identity documents, financial records, and account credentials.
- Access controls ensuring that only authorised personnel with a legitimate need can access personal data, with all access logged and regularly audited.
- Two-factor authentication available for player accounts to provide an additional layer of login security.
- Regular security assessments and penetration testing of platform infrastructure to identify and remediate vulnerabilities.
- Incident response procedures to ensure that any data breach is detected, contained, and reported to affected players and relevant authorities in a timely manner.
While 7pp7 employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and should notify us immediately if you suspect any unauthorised access to your account.
9 Cookies and Tracking Technologies
7pp7 uses cookies and similar tracking technologies to operate core platform functionality, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used on the platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, language preference, and secure access to your account. Cannot be disabled without breaking core functionality. | Session / Up to 30 days |
| Analytics | Collect aggregated data on how players navigate the platform, which pages are visited most, and how long sessions last — used to improve service quality. | Up to 13 months |
| Functional | Remember your display preferences, game history filters, and responsible gaming settings so you do not need to reconfigure them on each visit. | Up to 12 months |
| Security | Detect and prevent fraudulent login attempts, bot activity, and other malicious behaviour on the platform. | Session / Up to 7 days |
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent certain platform features from functioning correctly. 7pp7 does not use advertising or cross-site tracking cookies for third-party marketing purposes.
10 Your Rights Over Your Data
As a data subject, you hold the following rights in relation to the personal data 7pp7 holds about you. To exercise any of these rights, please contact our support team using the details in Section 14.
- Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
- Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data held in your account profile.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal retention obligations.
- Right to Restriction: You may ask us to restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being verified.
- Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing based on our legitimate interests, including the use of your data for direct marketing purposes. Such objections will be honoured promptly.
- Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
11 Minors and Age Policy
The 7pp7 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, store, or process the personal data of anyone under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor under your care may have registered an account or provided personal information to 7pp7, please contact our support team immediately. We take the protection of minors extremely seriously and will act without delay upon receiving such a report.
12 Third-Party Services and Links
The 7pp7 platform integrates third-party game software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers are subject to data processing agreements with 7pp7, they operate under their own privacy frameworks, and 7pp7 cannot accept responsibility for the privacy practices of third-party software vendors beyond the scope of its contractual controls.
7pp7 does not embed links to external websites within its platform. Should any external content appear in a way that redirects you away from 7pp7.io, please report this to our support team as it may indicate a security concern or an unauthorised modification of the platform.
13 Changes to This Privacy Policy
7pp7 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via email or through a prominent in-platform notification prior to the changes taking effect. The effective date displayed at the top of this document indicates when the current version was last revised.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of the 7pp7 platform following the effective date of any revision constitutes your acceptance of the updated Policy.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7pp7 handles your personal data, please contact our dedicated privacy support team. We are available 24 hours a day, seven days a week, with English-language support agents operating in Bangladesh Standard Time (UTC+6).
Email: [email protected]
Please include your registered username and a clear description of your query or request in all correspondence. We endeavour to acknowledge all privacy-related communications within 24 hours and to provide a substantive response within 30 calendar days.
How 7pp7 Protects Your Data
A quick summary of the commitments 7pp7 makes to every player when it comes to personal data. Always read the full policy above for complete details.
256-bit SSL Encryption
Every piece of data transmitted between your device and 7pp7's servers is encrypted using 256-bit SSL technology, the same standard used by international financial institutions.
We Never Sell Your Data
7pp7 does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used only to operate and improve our platform.
KYC for Your Protection
Our Know Your Customer process verifies your age and identity to ensure a safe and fair platform. KYC documents are stored in encrypted form and never shared beyond authorised verification partners.
You Control Your Data
You hold rights to access, correct, delete, or export your personal data at any time. Submit a request to our support team and we will respond within 30 calendar days.
Clear Retention Periods
7pp7 defines specific data retention periods for every category of personal data. Once the applicable period expires, data is securely deleted or fully anonymised.
24/7 Privacy Support
Our English-language support team is available around the clock, seven days a week, to assist with any privacy concern, data rights request, or question about this Policy.
Ready to Play on a Platform You Can Trust?
7pp7 is built on transparency, security, and fair play. Now that you know how we protect your privacy, explore our casino, cricket markets, and slots — all designed for Bangladeshi players.